Complaints Policy

Last Updated: 31st January 2024

Introduction

At The Wolf of the Web, we value your feedback and are committed to addressing any concerns or complaints promptly and fairly. This Complaints Policy outlines the procedure for raising and resolving complaints related to our services.

Submitting a Complaint

If you have a complaint, please contact us via one of the following methods:

– Email: hello@thewolfoftheweb.com
– Phone: 0151 662 0504
– Postal Address: The Old School, 188 Liscard Rd, Liscard, Wallasey CH44 5TN

Complaint Resolution

Upon receiving your complaint, we will acknowledge it within 7 business days and provide you with a reference number for tracking purposes. Our team will investigate the issue thoroughly and aim to resolve it within 7 business days.

Escalation

If you are not satisfied with the initial resolution, you may request further escalation. We will review the complaint again and provide a final response.

Contact Us

If you have any questions or concerns regarding our Complaints Policy, please contact us at:

– Company Name: The Wolf of the Web
– Address: The Old School, 188 Liscard Rd, Liscard, Wallasey CH44 5TN
– Phone: 0151 662 0504
– Company Number: 13827848

Changes to Complaints Policy

We reserve the right to amend this Complaints Policy at any time. We encourage you to periodically review this page for the latest information.